Tickets

Tickets is a tab used to capture and manage the details of issue(s) relating to a customer, for example request for discount and even a complaint.

REGISTERING A TICKETS

Figure 2.2.1 Adding a new Tickets

Figure 2.2.2 Viewing a list of Tickets.

Figure 2.2.3 Post a reply

ADDING A NEW TICKETS

Adding a new Tickets

• You can add a new ticket by clicking on the new button on the toolbar
• On click a dialog box appears as show in Figure 2.2. 1
• After entering the data.Click on 'Save Details' button to Save.

Viewing registered tickets

• You can view all registered tickets by clicking the 'tickets' option on the rightside menu as i Figure 2.2.2

Searching a tickets

• You can search a tickets based on Customer Name,Phone,National Id or County by typing the search criteria on top of the Column.
• You can also filter a tickets based on the Status of the tickets from the 'Status' Column.

Posting a reply to a ticket.

• Double click on the tarket ticket to get a box as shown on the left side. Type your reply on the post reply field and click post button.

Printing a list of tickets

• View all the tickets by clicking on the Customers tab on the rightside menu.
• Click on the print icon,a dropdown menu appears with two options.

Pdf

• This option prints/generates a Pdf document

Xls

• This option prints/generates an Excel/Spreadsheet document